ORZON
Privacy Policy
This Privacy Policy explains how ORZON collects, uses, stores and protects customer information when you use our website, request a quote, make a booking, contact us, use our services, or interact with us through online forms, WhatsApp, social media or advertising platforms.
Last updated: 5 June 2026
Plain English summary: we collect the information needed to quote, book, carry out and manage detailing services. This can include your contact details, vehicle details, registration number, photos, messages, booking records and payment records. We also use cookies and analytics tools to understand how the website is used and to improve advertising.
1. Who we are
ORZON provides mobile detailing, cleaning, restoration, enhancement and protection services across Dorset and surrounding areas where agreed.
Business name
ORZON
Trading address
No public trading address is currently displayed. Services are mainly provided on a mobile basis or at locations agreed with the customer.
Contact
Please contact us through the Contact Us page on our website.
2. Personal data we collect
We only aim to collect information that is relevant to enquiries, quotes, bookings, payments, aftercare, warranties, marketing preferences and website security.
| Type of information | Examples | Why we collect it |
|---|---|---|
| Contact details | Name, phone number, email address, postcode and general location. | To respond to enquiries, prepare quotes, confirm bookings and provide customer support. |
| Vehicle details | Vehicle registration, make, model, colour, size/type, condition, service history information you choose to provide and photos. | To identify the vehicle, estimate service requirements, produce quotes, manage bookings, carry out work and support warranty/aftercare requests. |
| Booking and service records | Selected services, add-ons, appointment dates, access notes, previous work disclosed by you, before/after photos and completion records. | To provide the service, maintain records of work, support quality control and resolve disputes. |
| Payment and accounting records | Payment status, invoice/receipt records, deposit records, refunds, payment method and transaction references. | To process payment, manage refunds, keep business records and comply with tax/accounting obligations. |
| Messages and communications | Emails, WhatsApp messages, contact form submissions, call notes, social media messages and customer feedback. | To handle enquiries, provide support, manage complaints and keep a record of what was agreed. |
| Website and tracking data | Cookie identifiers, device/browser data, pages visited, approximate location, advertising interaction data and analytics events. | To operate the website, measure performance, improve services, manage marketing and protect the website from misuse. |
| Marketing preferences | Whether you have opted in to offers, discounts, updates or reminders. | To send marketing only where we have a lawful basis to do so, such as consent or another permitted basis. |
Vehicle registration numbers: where a vehicle registration is linked to your enquiry, booking, address, contact details, payment record or photos, we treat it carefully as personal data.
3. How we use your personal data
| Purpose | Likely lawful basis |
|---|---|
| Responding to enquiries, preparing quotes and arranging bookings. | Contract or steps taken before entering into a contract. |
| Carrying out detailing, cleaning, restoration, ceramic coating, soft top restoration, paint enhancement and related services. | Contract. |
| Taking deposits, processing payments, issuing receipts and managing refunds. | Contract and legal obligation. |
| Keeping accounting and tax records. | Legal obligation. |
| Managing aftercare, workmanship guarantee requests, complaints and disputes. | Contract and legitimate interests. |
| Using before/after photos for internal quality control, service records and evidence of vehicle condition. | Contract and legitimate interests. |
| Using vehicle photos for portfolio, website, Google Business Profile and social media marketing. | Consent or legitimate interests, depending on the circumstances. Customers may opt out of public use of photos. |
| Sending offers, discounts and promotional messages. | Consent where required. |
| Using analytics, advertising pixels and website cookies. | Consent where required, or legitimate interests for strictly necessary website functions. |
| Preventing fraud, misuse, chargebacks, abuse or security issues. | Legitimate interests and legal obligation where applicable. |
4. Vehicle photos, number plates and portfolio use
We may take before, during and after photos of vehicles as part of our normal service process. Photos help us record vehicle condition, demonstrate the work carried out, support quality control and manage any aftercare or warranty queries.
- Photos may be used on our website, portfolio, Google Business Profile and social media unless you opt out or we agree otherwise.
- Number plates are not automatically blurred in every case, but you can request that your number plate is blurred before public use.
- You can opt out of public portfolio or marketing use of your vehicle photos by contacting us through the Contact Us page.
- We will not knowingly publish sensitive personal information, private addresses or personal items from inside your vehicle.
5. Cookies, analytics and advertising tools
Our website uses cookies and similar technologies. Some cookies are needed for the website to work properly. Others help us understand how visitors use the website, measure advertising performance, improve the booking process and show relevant adverts.
| Tool or service | Purpose |
|---|---|
| CookieYes | Cookie consent management and storage of cookie preferences. |
| Google Analytics | Website analytics, visitor behaviour and performance measurement. |
| Google Ads | Advertising measurement, conversion tracking and remarketing where enabled. |
| Meta / Facebook analytics or pixel tools | Advertising performance, audience measurement and remarketing where enabled. |
| Google reCAPTCHA | Protection against spam, bots and form abuse. |
| Forminator and in-house forms | Contact forms, quote requests and booking enquiries. |
You can manage cookie choices through the cookie banner or cookie settings tool on the website. You can also control cookies through your browser settings, although blocking some cookies may affect website functionality.
6. Who we share data with
We do not sell personal data. We may share information where needed to operate the business, provide services, process payments, run the website or comply with legal obligations.
- Website hosting providers
- Form and booking systems
- Payment providers such as Stripe and Klarna
- WhatsApp Business and communication platforms
- Analytics and advertising platforms
- Accountants or professional advisers
- Insurers or legal advisers where needed
- Law enforcement, regulators or courts where legally required
7. Payments and buy now, pay later
Where you pay online, by card, credit card or through buy now, pay later services, payment information may be processed by third-party payment providers such as Stripe or Klarna. We do not normally store full card details ourselves. The payment provider will process your payment information under its own privacy notice and security terms.
8. How long we keep records
We normally keep customer records, booking records, payment records and service records for up to six years where needed for tax, accounting, warranty, dispute handling or legitimate business record-keeping purposes. Some records may be deleted sooner if they are no longer needed.
| Record type | Typical retention period |
|---|---|
| Quote enquiries that do not become bookings | Usually up to 24 months, unless needed for dispute, fraud prevention or business analysis. |
| Customer, booking, service and payment records | Usually up to six years. |
| Marketing consent records | For as long as you remain subscribed, plus a reasonable period to evidence consent/withdrawal. |
| Portfolio photos | Until removed, updated or an opt-out/removal request is accepted where appropriate. |
| Cookie and analytics data | Varies depending on the tool and your cookie settings. |
9. Your data protection rights
Depending on the circumstances, you may have the right to request access to your personal data, correction of inaccurate data, deletion of data, restriction of processing, objection to processing, portability of data and withdrawal of consent where processing is based on consent.
To make a request, contact us through the Contact Us page. We may need to verify your identity before responding.
10. Security
We take reasonable steps to protect personal data from accidental loss, unauthorised access, misuse or disclosure. No website, form, payment tool or messaging platform can be guaranteed to be completely secure, so please avoid sending unnecessary sensitive information through forms or messages.
11. Children
Our services are not aimed at children. We do not knowingly collect children’s personal data for marketing purposes.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, systems, legal requirements or business operations. The latest version will be published on our website.
13. Contact us
For privacy questions, data requests, photo opt-outs, marketing opt-outs or cookie-related queries, please contact us through the Contact Us page.
