ORZON
Service Terms & Conditions
These Service Terms apply when you request a quote, make a booking, pay a deposit, use a mobile detailing service, purchase an add-on, set up a recurring service or ask ORZON to work on your vehicle.
Last updated: 5 June 2026
Plain English summary: instant quotes are estimates. The final price can change after inspection if the vehicle condition, size, brand, access, contamination level, previous work or requested services differ from the information supplied. Deposits are refundable if cancellation is made more than 48 hours before the booked date.
1. About our services
ORZON provides mobile detailing, cleaning, restoration, enhancement and protection services across Dorset and any additional areas agreed at the time of booking.
- Basic Clean
- Deep Clean
- Premium Detail
- Ceramic Coating
- Soft Top Restoration
- Paint Enhancement
- Interior Restoration
- Engine Bay Detail
- Add-ons and bespoke services
- Cars, vans, motorcycles, boats and other agreed vehicles
Service scope may vary depending on the selected package, vehicle condition, customer instructions, safety requirements, weather, access and suitability of the vehicle.
2. Quotes, estimates and pricing
Quotes generated online, over the phone, by email, WhatsApp, booking system or any other method are estimates unless confirmed otherwise in writing after inspection.
| Pricing factor | How it may affect the price |
|---|---|
| Vehicle size and type | Larger vehicles, vans, 4x4s, motorcycles, boats and specialist vehicles may require additional time, materials or access planning. |
| Vehicle brand and finish | Premium, luxury, classic, modified, delicate or specialist vehicles may require extra care, testing or process changes. |
| Location | Travel distance, parking, congestion, access limitations and working conditions may affect the quote. |
| Condition | Heavy staining, pet hair, mould, smoke odour, tar, sap, overspray, excessive dirt, bodily fluids, vomit, pest issues, water ingress or biohazards may increase the price or make the job unsuitable. |
| Previous work | Previous paintwork, wraps, PPF, ceramic coatings, repairs, polishing, smart repairs, resprays, sealants or chemical treatments can affect the process and outcome. |
| Selected services and add-ons | Add-ons, extra protection, additional passes, specialist products, interior extraction, engine bay work, soft top work or ceramic coating may increase time and cost. |
Inspection rule: if, on arrival or during the work, we identify issues that were not included in the original information, we may revise the price, recommend additional work, reduce the scope, stop work, or refuse to continue where appropriate.
3. Bookings and deposits
Customers can book or enquire online, by phone, email, WhatsApp or through our booking system where available. A booking is only confirmed once we have accepted it and any required deposit has been paid.
Deposit
A deposit may be required to secure the appointment.
Balance
The remaining balance is due after the job is complete, unless agreed otherwise.
Availability
Bookings are subject to diary availability, travel route, weather and vehicle/access suitability.
4. Cancellations, rescheduling and no-access appointments
We understand that plans can change. Please contact us as early as possible if you need to cancel or reschedule.
| Situation | What happens |
|---|---|
| Cancellation more than 48 hours before the booked date | The deposit is refundable, subject to any lawful deductions already agreed or incurred where applicable. |
| Cancellation within 48 hours of the booked date | A cancellation fee may apply. The fee will be £25 or the total deposit amount, whichever is greater. |
| Rescheduling more than 48 hours before the booked date | We will normally move the booking to a new agreed date, subject to availability. |
| Rescheduling within 48 hours of the booked date | We may allow one rebooking at our discretion. A fee may apply if time, travel or diary space has already been reserved. |
| Customer unavailable, vehicle inaccessible or unsafe to work on | We may offer to rebook. If the customer does not rebook or the appointment cannot proceed due to customer fault, the deposit may be retained. |
| Weather, safety or circumstances outside our control | We may reschedule without penalty where the job cannot be safely or properly completed. |
Consumer cancellation rights: where a booking is made online, by phone, by email, by WhatsApp or away from business premises, consumer cancellation rights may apply. These terms do not remove any statutory rights you have by law.
5. Mobile service access requirements
For mobile services, the customer must ensure that the vehicle is legally parked, safe, accessible and available at the agreed time and location.
Access and parking
- The vehicle must be legally parked.
- There must be enough space to work safely around the vehicle.
- The location must not expose our team, the public or the vehicle to avoidable risk.
- Any parking restrictions, permits, private land rules or access limitations must be disclosed before the booking.
Water and electricity
- We usually aim to bring our own equipment and supplies.
- Some services may require access to water, electricity or suitable drainage.
- If access to utilities is needed, this will be confirmed before or during the booking where possible.
6. Customer responsibilities
To help us complete the work safely and to the expected standard, customers must:
- Remove personal items, valuables, loose belongings, child seats, documents and fragile items before the appointment.
- Disclose previous paintwork, wraps, PPF, ceramic coatings, smart repairs, resprays, mechanical faults, warning lights, leaks, electrical issues, water ingress, mould, biohazards, pest issues, pet hair or any known damage.
- Make sure the vehicle is accessible and safe to work on.
- Provide accurate vehicle details, location details and service requirements.
- Tell us if there are any areas that must not be cleaned, polished, pressure washed, steamed, extracted, dressed or treated.
- Check the vehicle at completion where practical and raise any immediate concerns before leaving the appointment.
7. Right to refuse or stop work
We reserve the right to refuse, pause or stop work where we reasonably believe the job is unsafe, unsuitable, unlawful, incorrectly described, contaminated, beyond the agreed scope, likely to cause damage, impossible to complete to a suitable standard, or where the customer behaves abusively or fails to provide safe access.
This includes, but is not limited to, vehicles affected by mould, bodily fluids, vomit, pest infestation, sharp objects, drug paraphernalia, hazardous substances, unsafe electrics, fuel leaks, exposed wiring, severe corrosion, unstable parts, extreme contamination or undisclosed previous work.
8. Results and limitations
Detailing can significantly improve appearance, cleanliness, feel, gloss and protection, but results are affected by the age, mileage, usage, storage, maintenance history and condition of the vehicle.
| Service area | Limitations |
|---|---|
| Interior cleaning and restoration | Some stains, odours, wear, burns, dye transfer, mould marks, fabric damage or previous chemical damage may not be fully removable. |
| Paint enhancement | Improves gloss and reduces visible defects, but does not guarantee full removal of scratches, stone chips, etching, deep marks, bird dropping burns, lacquer failure, poor repairs or previous sanding/polishing damage. |
| Ceramic coating | Provides protection and easier maintenance when correctly applied and maintained, but does not make paint scratch-proof, chip-proof, maintenance-free or resistant to all chemicals. |
| Soft top restoration | Results depend on fabric age, stitching, colour fading, previous products, leaks, tears, contamination and the condition of the roof material. |
| Engine bay detail | May not be suitable for every vehicle. Existing electrical, mechanical, sensor, wiring, leak or warning-light issues must be disclosed before work. |
| Boats, motorcycles and specialist vehicles | Service method, access, chemicals, coatings and safety requirements may vary depending on surface type and vehicle use. |
9. Payment terms
Unless agreed otherwise, the remaining balance is payable once the job is complete. Accepted payment methods may include cash, card, credit card, bank transfer and approved buy now, pay later providers.
- The business is not VAT registered, so VAT will not be added to invoices unless this changes in the future.
- Payment must be made promptly on completion unless alternative terms have been agreed in writing.
- Buy now, pay later options are subject to provider approval and separate provider terms.
- Where payment is delayed, we may pause future bookings, refuse further work or recover reasonable costs of collection where lawful.
10. Aftercare
Many detailing services require correct aftercare to maintain results. This is especially important for ceramic coatings, soft top treatments, paint enhancement, interior restoration and protection products.
Customers must follow any aftercare instructions provided. Failure to follow aftercare instructions may reduce performance and may affect guarantee or warranty cover.
11. Photos and service records
We may take before, during and after photos of the vehicle for service records, quality control, evidence of condition, warranty/aftercare handling and portfolio use. Customers can request that number plates are blurred before public use and can opt out of public portfolio/social media use.
12. Statutory consumer rights
Nothing in these Service Terms affects your statutory rights. Services must be carried out with reasonable care and skill. Where consumer law gives you rights that cannot legally be excluded or limited, those rights will continue to apply.
13. Governing law
These Service Terms are governed by the laws of England and Wales. Disputes will be handled by the courts of England and Wales, unless consumer law requires otherwise.
14. Contact
For service questions, booking changes, cancellation requests, aftercare questions or complaints, please contact us through the Contact Us page.