ORZON
Warranty & Guarantee
This page explains the workmanship guarantee offered by ORZON, what is covered, what is excluded and what customers need to do to keep protection valid.
Last updated: 5 June 2026
Our workmanship guarantee: ORZON offers a one-month workmanship guarantee from the date the service is completed, subject to the terms below, correct aftercare and normal vehicle use.
1. Guarantee summary
| Item | Position |
|---|---|
| Guarantee provider | ORZON. |
| Guarantee period | One month from the date the relevant service is completed, unless a different written guarantee is provided for a specific service. |
| What it covers | Workmanship issues caused by the way we carried out the agreed service. |
| What it does not cover | Product manufacturer warranties, normal wear, poor aftercare, pre-existing vehicle defects, underlying material failure, new damage, third-party work, misuse, automatic car washes or environmental contamination after completion. |
| Customer duty | Follow aftercare instructions, inspect the vehicle promptly and report issues as soon as possible. |
| Statutory rights | This guarantee is in addition to your statutory consumer rights and does not replace them. |
2. What the guarantee covers
The guarantee is designed to cover workmanship faults directly caused by our service process. Examples may include missed agreed areas, clear application issues, obvious finishing defects caused by our work, or work that has not been completed with reasonable care and skill.
Workmanship
Issues caused by the way the agreed service was carried out.
Agreed scope
The guarantee only applies to the specific services and areas agreed for that booking.
Inspection
We may need to inspect the vehicle before approving any remedy.
3. What is not covered
The guarantee does not cover issues outside our control or caused by the vehicle’s condition, customer actions, third-party actions or environmental exposure after the service.
| Exclusion | Examples |
|---|---|
| Pre-existing vehicle condition | Old paint, lacquer failure, oxidation, corrosion, deep scratches, stone chips, dents, staining, odours, mould damage, worn fabric, cracked plastics, faded trim, previous poor repairs or previous chemical damage. |
| Normal use and wear | Dirt returning, water spotting, road grime, brake dust, salt, mud, everyday marks, pet hair, spills, odours or wear after the vehicle has been used. |
| Poor aftercare | Automatic car washes, harsh chemicals, abrasive washing, incorrect drying, failure to follow curing times, failure to maintain coatings or treatments, or neglect. |
| Environmental contamination | Bird droppings, tree sap, tar, iron fallout, paint overspray, industrial fallout, hard water, fuel spills, road salt, UV exposure or weather-related damage after completion. |
| New damage | Accidents, scratches, chips, scuffs, stains, vandalism, pressure washer damage by others, pets, children, third-party cleaning or mechanical work after completion. |
| Undisclosed issues | Previous paintwork, wraps, PPF, coatings, repairs, resprays, leaks, electrical faults, soft top leaks, weak stitching, damaged seals or other issues not disclosed before the job. |
| Product manufacturer warranties | Manufacturer or supplier product claims are subject to the product provider’s own terms and are not guaranteed by ORZON unless confirmed in writing. |
4. Aftercare requirements
Aftercare is essential. The guarantee may be reduced or invalidated if aftercare instructions are not followed.
- Avoid automatic car washes and harsh chemicals.
- Do not wash, polish, wax or chemically treat the vehicle during any curing period we advise.
- Use safe washing methods and suitable pH-neutral products where recommended.
- Remove bird droppings, tree sap, fuel spills and heavy contamination promptly and safely.
- Keep proof of any maintenance washes or follow-up services where required for coatings or specialist treatments.
- Contact us before using strong cleaners, machine polishing, tar removers, iron removers or other chemical treatments on recently completed work.
5. Service-specific notes
| Service | Warranty / guarantee position |
|---|---|
| Basic Clean | Covers workmanship only, such as missed agreed areas. It does not cover dirt returning after use. |
| Deep Clean and Interior Restoration | Covers workmanship only. Old stains, permanent marks, odours, mould damage, dye transfer, burns and fabric wear may not be fully removable. |
| Premium Detail | Covers workmanship in the agreed service areas. Results depend on vehicle condition and aftercare. |
| Ceramic Coating | Workmanship is guaranteed for one month. Product performance, durability and any manufacturer warranty depend on preparation, correct curing, correct aftercare, maintenance and the specific product used. |
| Soft Top Restoration | Workmanship is guaranteed for one month. Product performance may be subject to supplier/manufacturer terms. Existing fabric age, fading, stitching, leaks, tears and previous treatment issues are not covered. |
| Paint Enhancement | Covers workmanship only. Paint enhancement improves defects but does not guarantee full correction or permanent removal of scratches, etching, stone chips, previous repair marks or lacquer defects. |
| Engine Bay Detail | Covers workmanship only. Existing electrical, mechanical, leak, wiring, sensor, warning-light or component issues are excluded. |
| Boats, motorcycles and specialist vehicles | Guarantee depends on agreed scope, surface type, access, product used and maintenance conditions. |
6. Product warranties and manufacturer claims
Our guarantee covers our workmanship, not the independent warranty offered by a product manufacturer, supplier or finance/payment provider. Product warranties may have separate registration requirements, maintenance requirements, exclusions and claim processes.
If a product issue appears to be covered by a manufacturer or supplier warranty, we may assist with the claim where reasonable, but we are not responsible for a manufacturer or supplier refusing a claim unless the issue was caused by our workmanship.
7. How to make a guarantee claim
To raise a concern, contact us through the Contact Us page as soon as you notice the issue. Please include:
- Your name and contact details.
- Vehicle registration, make and model.
- Date of service.
- Service purchased.
- A clear description of the issue.
- Photos or videos showing the issue.
- Details of any washing, maintenance, chemicals, third-party work or incidents since completion.
Inspection may be required: we may need to inspect the vehicle in person before deciding whether the issue is covered. Please do not attempt repairs, machine polishing, chemical treatment or third-party correction before we have had a reasonable opportunity to inspect the issue.
8. Remedies
If we accept that an issue is covered by our workmanship guarantee, we will choose a reasonable remedy depending on the issue. This may include:
- Re-cleaning an affected area
- Reapplying a product
- Correcting a workmanship defect
- Offering a partial refund where appropriate
- Another fair remedy agreed in writing
We will not normally offer a refund or correction where the issue is caused by poor aftercare, normal use, new damage, third-party work, environmental contamination, pre-existing condition or matters outside our control.
9. Statutory consumer rights
This guarantee is in addition to your statutory consumer rights. It does not remove or limit any rights that cannot legally be excluded. Services must be carried out with reasonable care and skill.
10. Changes to this Warranty & Guarantee page
We may update this page from time to time. The version that applies to your booking will usually be the version available at the time your booking was confirmed, unless a later version is more favourable or has been agreed with you.