ORZON
Website Terms & Conditions
These Website Terms explain how visitors may use the ORZON website, online forms, quote tools, booking functions, customer accounts and online payment features.
Last updated: 5 June 2026
Plain English summary: the website is designed to help customers learn about services, request quotes, book detailing work, make payments and manage customer accounts where available. Prices and instant quotes are estimates until the vehicle and job requirements have been reviewed.
1. About this website
This website is operated by ORZON. We provide mobile detailing services across Dorset and surrounding areas where agreed. The business is not VAT registered.
There is currently no public trading address displayed on this website. Customers can contact us through the Contact Us page.
2. Agreement to these terms
By using this website, submitting a form, creating an account, requesting a quote, making a booking or making an online payment, you agree to these Website Terms, our Service Terms & Conditions, our Warranty & Guarantee terms and our Privacy Policy where applicable.
If you do not agree to these terms, please do not use the website.
3. Acceptable use of the website
You may use the website to
- Read about our detailing services.
- Request quotes or estimates.
- Send enquiries through forms.
- Book appointments where booking features are available.
- Make payments or deposits where online payment is offered.
- Manage customer accounts or subscription-style services where available.
You must not use the website to
- Submit false, misleading or unlawful information.
- Attempt to interfere with website security or functionality.
- Copy, scrape or reproduce website content without permission.
- Upload malicious files, spam or harmful content.
- Misuse forms, payment systems, booking tools or customer accounts.
4. Website information, quotes and pricing
Information on the website is provided for general guidance only. Service descriptions, prices, estimated durations, availability and package details may change from time to time.
| Website feature | How it should be treated |
|---|---|
| Instant quote tools | Indicative estimates based on information supplied by the customer, including vehicle size, brand, location and selected services. |
| Service prices | May be shown as fixed, estimated or “from” prices depending on the service. Final price may change after inspection. |
| Service descriptions | Describe the usual scope of work, but the exact process may vary depending on vehicle condition, access, safety and selected add-ons. |
| Availability | Subject to confirmation. Submitting a request does not guarantee a booking until accepted by us. |
| Offers and discounts | May be withdrawn, changed or limited at any time unless already confirmed in writing for a specific booking. |
Important: quotes are based on information provided by the customer. If the vehicle condition, access requirements, contamination level, location, size, previous work, paint condition or selected services differ from the information supplied, the final price may change.
5. Customer accounts and recurring services
Some customers may be able to create an account for ongoing, periodic, monthly, subscription or maintenance services. Account features may allow customers to view bookings, manage information, review service history or make payments where available.
- You are responsible for keeping account login details secure.
- You must provide accurate and up-to-date information.
- We may suspend or remove accounts that are misused, inactive, fraudulent or used in breach of these terms.
- Recurring or subscription services may have additional terms agreed during sign-up.
6. Online payments, deposits and third-party providers
Online payments may be processed through third-party payment providers such as Stripe or Klarna. Payment providers may have their own terms, privacy notices, identity checks, eligibility rules, fees and dispute processes.
Where buy now, pay later is offered, acceptance is subject to the provider’s checks and terms. We are not responsible for a finance or payment provider declining an application.
7. Forms, uploads and customer information
The website may allow customers to submit vehicle information, photos, documents, notes, service requests and contact details. You must only submit information you are entitled to provide and that is accurate to the best of your knowledge.
We may reject, remove or ignore submissions that are abusive, unlawful, spam, malicious, irrelevant or unsafe.
8. Website content and intellectual property
Unless stated otherwise, the website content belongs to ORZON or its licensors. This includes text, layouts, service descriptions, graphics, branding, photographs, videos, icons, forms, code and design elements.
You must not copy, reproduce, republish, modify, scrape, distribute, commercially exploit or create derivative works from our website content without written permission.
9. Third-party links and platforms
The website may link to or integrate with third-party platforms, including payment providers, booking tools, analytics providers, advertising platforms, WhatsApp, social media websites and map services. We are not responsible for third-party websites, services, terms, privacy notices or availability.
10. Website availability and security
We aim to keep the website available and working, but we do not guarantee uninterrupted access. The website may be unavailable due to maintenance, updates, hosting issues, security incidents, plugin issues or circumstances outside our control.
11. Liability and disclaimers
Nothing in these terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or your statutory consumer rights.
Subject to that, we are not responsible for losses arising from misuse of the website, inaccurate information submitted by customers, third-party services, website downtime, loss of data, viruses, unauthorised access, or reliance on general website information without obtaining a confirmed quote or booking.
12. Consumer rights
These Website Terms do not affect your statutory rights as a consumer. If there is a conflict between these Website Terms and rights that cannot legally be excluded, your statutory rights will apply.
13. Changes to these terms
We may update these Website Terms from time to time. The latest version will be published on our website. Continued use of the website after changes are published means you accept the updated terms.
14. Governing law
These Website Terms are governed by the laws of England and Wales. Disputes will be handled by the courts of England and Wales, unless consumer law requires otherwise.
15. Contact
For questions about these Website Terms, please contact us through the Contact Us page.